FAQs
What is the process when buying medication online ?
It is illegal to purchase medication online without a prescription. Our process ensures that you only receive medication that is safe and suitable to take from the medical details you provided. This is in the form of a consultation detailing suitable questions for your condition, which is then reviewed by a certified UK prescriber. Contact us to Buy Saxenda Online
Any website which allows you to purchase medication without a prescription from an online consultation is operating illegally and taking medication ordered from such websites could put your health at risk. Ozempic for sale
Can I buy medication without prescription ?
Yes, all our treatments are prescription-only medication. In order to obtain any treatment from the maya pharmacy ? , you will need to fill in an online / remote consultation form or Place your order directly. Once your order has been confirmed, by one of our Prescribers, they may contact you to verify your details and possibly ask you some more detailed questions. Once they determine you are eligible for treatment, It will be prescribed for you and dispensed from the clinic.
How are the weight loss injections delivered to me ?
All medication is dispensed directly from a UK-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.
What is your refund policy
If you change your mind after placing your order then please email us immediately on info@mayamedicalpharm.shop quoting your order number.
We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines in the UK.
Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.
Refunds will be issued to your original payment card.
Please note that Maya Medical Pharm does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Undesirable side effects do occur when taking medication, therefore we are unable to offer any refunds in case of suffering from these effects. We do advise to order only order the smallest quantity of medication when you are first ordering to avoid the need of discarding the medication in case you cannot tolerate it. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.
What happens if I do not receive my order ?
Products are only shipped via a tracked service and you will receive full tracking details by email or sms when your product is being shipped. In the unlikely event of your shipment going missing you will be given the option of either a full refund or replacement at no extra cost.
If however the courier attempted delivery and you were not there to receive it, or if you had given an incorrect shipping address then your order may be returned back to us. In that event you will not be eligible for a refund or replacement as part of the terms and conditions. Please ensure you are there to receive your order. If you would like your order shipped at a particular day then please let us know and we would be happy to dispatch it on another day.
What if you have received damaged or faulty products ?
If you have received a faulty device/pen then contact us as soon as you realise it. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer Novo Nordisk for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge. Please note that process can take up to 4 weeks.
Any faulty pens have to be reported within 45 days of receiving your order. After this time we will be unable to replace any faulty pens.